Your journey to a seamless guest experience starts here. We are thrilled to welcome you to our community!
To get started, log into your Connect & Stay account you just created. Select guides from the main menu and create a new guide. Simply name it to get started.
TIP: You have the option to create multiple Guides. Eg. You have properties in various locations, you can create a guide for each location and allocate properties accordingly.
You can customize the tiles or categories in your Guide. Each new Guide begins with 6 standard tiles, plus a unique ‘Your Holiday Home’ tile for each property.
Upload a Featured Image for each tile, edit its content and name as needed, and add descriptions for more information.
Create new categories simply by clicking the new category button.
Go to properties and add a new property. Enter a tagline to identify the property and the address.
Once created, you can add specific details about the property such as WiFi network information, and manage property images.
To attach your properties to a guide, go to the “Guides” section, select your desired guide, and select the house icon (bulk/add remove properties.)
Once you select a property from the list, simply click the plus icon to add it to the guide. This allows you to maintain specific property information while accessing all the template guide details (e.g., restaurants).
After including your property in the guide, find it under “Included Properties” with relevant icons.
For the QR code: Click the QR code icon to reach the QR display page. Print or copy the QR code directly from there, or utilise our customisable Canva Templates. Display the printed guide in the room/house for guest convenience.
For the Link: Click the copy icon to copy the guest guide link for that specific property. Share this link with guests before their stay, include it in your Airbnb or other listing portals, or add it to the welcome letter.
We have a support website where you can view our step by step documents, watch our video tutorials, gain inspiration, get our free Canva templates and more!
We’ve put a lot of effort into our Connect & Stay support documentation to answer most of your questions. Take a moment to explore it – we’re sure you’ll find what you’re looking for. And don’t forget, we’re here to help if you need anything else!
Get started with Connect & Stay with our extensive video tutorials. These valuable resources are designed to guide you through the process visually.
We’ve created custom Canva templates for your featured images and QR code displays, tailored to match your branding. Just add your Connect & Stay QR code, logo, and any other details, then print for your guests!
