As a property manager in beautiful Noosa, managing multiple properties here is both rewarding and demanding. I’ve always looked for ways to improve my guests’ experiences while simplifying my own workload. I recently started using Connect & Stay, a Digital Guest Compendium, and it has truly transformed how I manage my properties. I wanted to share just a few of the ways it has made a big difference for me and my guests.
Real-Time Updates for Instant Guest Assistance
A while ago, I had a guest contact me because they were having trouble operating the stove in one of my properties. In the past, I would have had to drive over or try to guide them through the instructions over the phone—always a challenge, to say the least! But with Connect & Stay, I was able to jump onto the digital guide from my office and quickly upload the instructions along with the stove’s operating manual. Within minutes, the guest had all the information they needed, and their cooking plans went on without a hitch.
This simple feature has saved me so much time and reduced stress for my guests. It’s like having the answer ready for every possible question that could arise.
Smooth Check-In with Essential Information
One of the key ways I use Connect & Stay is by sending guests a link to the digital guide before they arrive. This includes all the essential check-in information they need, like how to access the property and directions to find it easily. It makes their arrival so much smoother, as they have everything they need before they even get there—no more frantic phone calls or guest misunderstandings!
The feedback I’ve received has been amazing—guests appreciate not having to scramble for details after a long trip. It has also reduced the number of calls I receive about check-in instructions, giving both me and my guests a more relaxed experience.
Easy Updates On the Go
Managing several properties means that things change often—whether it’s updating the Wi-Fi password, making seasonal changes to property amenities, or adding new recommendations. Recently, I had a Wi-Fi box replaced in one of our properties, which meant a new password. I was travelling at the time, but with Connect & Stay, I simply logged in and updated the password in the guide – super easy. My guests immediately had the new information at their fingertips, and there was no disruption. Talk about modern-day magic!
Encouraging Repeat Bookings
Repeat guests are the best compliment I can receive as a property manager, and Connect & Stay has helped me increase repeat bookings. One of my favourite features is the promo button, which lets me offer special deals to guests during and after their stay. It’s an easy way to encourage them to return, and I’ve already seen a noticeable increase in repeat bookings since I started using this feature.
Personalised Recommendations—Made Easy
As a Noosa local, I love sharing my favourite restaurants and activities with guests. With Connect & Stay, I can easily add personalised recommendations to the guest guide, making their stay even more enjoyable. If a restaurant or activity has to close its doors, or if a guest has a bad experience, I can quickly update or remove it from the guide. This way, my guests always have the most current and relevant information. It’s been wonderful to offer that local touch, knowing I can maintain the accuracy of my recommendations at any time—like a friendly tour guide right from their devices!
Sustainability: Treading Lightly in Noosa
Living in Noosa, I’m acutely aware of the importance of sustainability and the community’s commitment to treading lightly on our beautiful environment. Using Connect & Stay aligns perfectly with this ethos. By eliminating the need for printed compendiums, I’m significantly reducing paper waste. Every time I update the digital guide, I’m not just improving my guests’ experience; I’m also contributing to a more sustainable future.
Plus, I can share eco-friendly tips and local activities that support conservation efforts directly through the guide. This allows my guests to enjoy their stay while being mindful of their environmental impact—it’s a win-win situation!
In saying that, should a guest request a printed version of the compendium, we can do this easily from the app however we have found we haven’t had to do this yet but it is great knowing the option is there should we need it.
Seamless Management Across Multiple Properties
Since I manage several properties, I know how challenging it can be to keep everything updated across different guest guides. With Connect & Stay, it’s been a game-changer. When something changes—like a local restaurant closing down—I can update all of my properties’ guides from a single platform without worrying about printing new copies or leaving outdated information in guests’ hands. It’s a level of efficiency I hadn’t experienced before, and it has made managing my properties far more seamless. No more paper cuts from all that printing!
A Better Experience for both myself and my guests
Using Connect & Stay’s digital hotel compendium has not only improved my guests’ experiences but has also given me more freedom and flexibility. I no longer need to be on-site for every small issue, and I can ensure my guests have all the information they need to enjoy their stay comfortably. It has reduced my workload, streamlined communication, and ultimately helped me provide a better, more personalised experience for each of my guests.
So if you’re a property manager, whether you are managing a single AirBNB holiday home or you are managing multiple properties and looking to improve efficiency and enhance the guest experience, I highly recommend giving Connect & Stay a try. It’s truly been a game-changer for me and my properties here in Noosa.